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Natalie Zarzour Thinks Sarah Levy Is An 'Embarrassment' To Pastry

It's Trotter vs. Tramonto all over again

It's Trotter vs. Tramonto all over againPhoto: left: Chicago Magazine; right: Sarah's Candies

It's pleasant to think of the world of professional bakers and pastry chefs as being as sweet as their products, but in a series of comments on her Twitter last night, Pasticceria Natalina owner Natalie Zarzour sowed the seeds of an epic feud. "Sara Levy has a ''pastry'' cookbook out.....(excuse me while i giggle...)" she tweeted about the owner of sweetshop Sarah's Candies. "Why is someone who bakes at the proficiency level of a soccer mom needed to instruct soccer moms on how to bake anyways? What an embarassment to our profession...." This level of critical candor is striking even to us, (especially considering that in a Grub Street interview just last week, Levy cited Zarzour's pastry work as some of her favorite in the city) so we threw ourselves into the midst of the fray and got in touch with both bakers.

"I just say things the way that I see them as a pastry professional," Zarzour told us. In her opinion, Sarah's Candies is "one store that I think is putting out really generic, low-quality items. I feel like it's some of the least-inspired, most generic and uninteresting stuff that I have ever seen." And she doesn't think that this kind of baking deserves a cookbook: "If people really wanted to learn about pastry, forget the books at the bookstores. Go buy a culinary school textbook. It's both a science and an art form. And I think at least a culinary school textbook, they go way into the science of it, which is the part that people at home often miss."

But the center of Zarzour's concern isn't so much the fact of the cookbook as it is a perception that visitors to Chicago will come away thinking that Levy's store — located in the tourist-trafficked Gold Coast — is the best the city has to offer. "[Sarah's Candies creates] the illusion of pastry," she told us. "It's really dumbed down stuff with low-quality ingredients, and then they use stuff like beautiful decor, excellent marketing, and nice packaging to create the illustion that you're getting something nice when you're actually getting cheap, trashy product."

So if Sarah's is sending the wrong message to Gold Coasters, would Zarzour ever consider opening up a downtown branch of Pasticceria Natalina to show the tourists how she thinks it ought to be done? "I like the idea in theory," she said. "But my stuff is already the most expensive in the city and I pay dirt-cheap rent." Moving downtown would only raise her prices, and she's unwilling to use less expensive ingredients and labor to offset the higher rent, which strikes to the core of her beef with Sarah's Candies, which she feels uses inferior ingredients: "I just really want to see the standards being raised. I want to see a greater appreciation for this art form. Everyone's afraid to start the conversation because it creates hostility — I don't care. the conversation needs to be had."

As for Levy, when we contacted her about Zarzour's concerns she brushed them off, saying only "I'm sorry to hear that she feels that way." She's trying to stay clear of the whole thing — after all, she has a cookbook to promote.

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56 Comments - Add yours

  • Nice job, Natalie. I hope you enjoyed your 15 little minutes in the Chicago blogosphere spotlight. But under what a bitter light you've been projected. In these difficult times let me give you a word of advice: focus on your OWN business and leave sour grapes at home. I just find it really unprofessional and quite frankly, unpleasant to read about such negativity you feel the need to put out there. I hope you've received the publicity you were looking for (and as someone in the P.R. industry, take note that there definitely is something as bad publicity) and let's move on.

    By Catherine on 11/05/2009 at 2:53 PM

  • Shame on you Natalie. You have only shown your true colors and that is a pity. You are hateful, petty, and so very unproffesional. Your shop had been on my list of "must visit" for a time now, however, that will never happen. Grow up !!!

    By cinful on 11/03/2009 at 9:05 AM

  • Natalie's pastries are delicious -- the best I've ever had! You can tell how much effort and attention goes into each one and it's obvious that she's a person who's deeply passionate about what she does. I suppose her comments are just further evidence of that, but, in any case, no matter what she says about someone else's cupcakes, I'll be going back to Pasticceria Natalina as often as I can!

    By Susannah on 10/29/2009 at 3:24 PM

  • I just moved to Chicago recently, and I would consider myself a huge foodie. I've heard of both discussed establishments, but have yet to try either because i'm so new to town. I would to say though, that the attitude of the owner of Natalina is terribly off-putting. Pastries, regardless of how good, are not draw enough for me to try hers given the unnecessarily awful words. Why hate on someone else, and so vocally try and diminish them just because of their success? Food may be viewed and critiqued (hopefully in an intelligent manner) in a vacuum, but an establishment encompasses so much more. It's someone's passion, livelihood, and source of pride. Atmosphere and the proprietor come hand-in-hand with the final product. It's why we rate service and ambiance alongside food quality and presentation to provide a holistic view of the "experience." I've lived across Europe, Asia, and North America and have tried some fantastic pastries, but the only thing I've come to be certain of is that great food is a very subjective matter. Sometimes food prepared with less than superb ingredients can still be delicious, sometimes the smile behind the counter can make a dish taste better, and sometimes a bad attitude can ruin a meal.

    By critic on 10/29/2009 at 12:32 PM

  • Maybe it's time for you to write your own book Natalie

    By lenny on 10/29/2009 at 10:05 AM

  • I have been to both establishments and, to be honest, I do prefer Natalie's pastries. They are wonderful and carefully crafted. That being said, nothing gives a person the right to so rudely attack another person as she has done...and so publicly as well. While I don't disagree that there should be a higher appreciation for the science behind baking - I fiercely disagree with the tone that she has taken to get her message across. I was not raised to treat another person in such a vicious manner - no matter how I felt about their pastries. It is simply horrific sportmanship and very poor manners. It leaves a bad taste in my mouth - one that I feel will prevent me from ever returning to Natalie's shop. I hope others feel similarly outraged by such childish, finger-pointing behavior.

    By CHICAGO on 10/29/2009 at 9:12 AM

  • the gap comment hits the nail on the head. this girl was born with a culinary silver spoon in her mouth. No matter her skill level "daddy would buy her a restaurant and /or a shop." she has mountain of money behind her and can tap into all of the resources of a huge company, kinda like TRU. A majority of people do not critique sweets like they do savory foods, its that" tony the tiger" upbringing. That coupled with the fluff and store placement make her a hit. Please don't let the fact that she has two location be an indicator of her worth. One should not get a tooth ache after eating something sweet, there needs to be a balance. That is often unnoticed. i understand NZ frustration, but applaud her for her integrity and baking skills not for her lip. For those who would stay away after a few regrettable words... that's a good thing cause your pallets wouldn't understand

    By chef on 10/29/2009 at 3:18 AM

  • Time for everone to take a breath. Where is all that misplaced anger coming from? You never hear the great chefs of Chicago trash talk about thier competition. You never hear the great pastry chefs like "Mindy" and "Gale" trash talk other people. They are secure. They lead by example. Natalie, you are too stressed out. Relax. Have a beer, smoke a joint, SOMETHING!

    By Food Maven on 10/29/2009 at 12:12 AM

  • and now natalie's store has been vandalized. nice. and i thought natalie was rude...

    By jb on 10/28/2009 at 7:38 PM

  • WOW! I am appalled by this woman’s response to Sarah Levy! From a business perspective, I was always taught never to talk negatively about your competition. In fact, you should always be complimentary because healthy competition only spirits more trial users and hopefully long term buyers into the category, thus expanding your customer base, building sales, etc. etc… everybody wins! What a shame that Natalie did not learn business etiquette 101. What she could have said in a much classier way is that she applauds Sarah but in her own opinion, she would love to challenge Sarah in a blind taste test. Instead her negativity towards Sarah grossly backfired on her because it only peaked my curiosity to go to Sarah’s store and try her goodies (which I must say are quite delicious), and never support Natalie’s business. It also encourages me to spread the word to everyone I know to not support a business by Natalie because of her lack of humbleness and “better than thou” attitude. The winning recipe for success comprises of ingredients such as class, respect, support, leadership by example, team work. I hope Natalie is not a mother as she clearly demonstrates what not to do to gain respect from others and run a business.

    By meredith on 10/26/2009 at 3:26 PM

  • I just want to say THANK YOU NATALIE!!!!!! It's about time someone out there took the time to highlight what is most important about pastries, THE SCIENCE. For too long ignorant lovers of sweets and pastries have treated these delicious foods as nothing more than tasty treats which provide yummy enjoyment, smiles and delight. These uneducated eaters haven't considered the fact that Pastry science is as complex and crucial to our species survival as some of the more well-known sciences, which rely on "excellent marketing and nice packaging". Nice try, bio-genetics, marine biology and astro-physics! You go, Natalie! I look forward to coming by your pastry lab and sampling some of your science-y delights. You better not be sold out of chocolate fractals!

    By Granville Waiters on 10/24/2009 at 8:08 PM

  • I shop at Sarah's regularly whilst downtown and we LOVE her selection. I bought my son's birthday cake from there this year and it was wonderful. She seems to be a lovely person and her reaction is one I would expect - not involving herself in petty nonsense like this. This is a big city and there's all kinds of room for all kinds of baked goods and pastry shops.

    By Kate on 10/24/2009 at 7:00 PM

  • As a St. Louis native, I visit Chicago occasionally and always enjoy Sarah's Candies when there. Further, I've purchased various candies for client and family gifts, reaffirming my feeling that Sarah's items are heavenly. I've never heard of Natalie and now will be certain to never visit her establishment. I make it a practice to only patronize businesses that make a superior product and project a friendly, fair and exceptional atmosphere. Sarah has the right combination for me.

    By Jane on 10/24/2009 at 12:13 PM

  • It's a shame Natalie had to go mouthing off & making herself look bad...her pastries are amazing. Sarah is definitely taking the high road and looking better in this one-sided cat fight. Just goes to show what good PR (and a giant pile of family money, and the barely-rudimentary baking skills of Sandra Lee wielding a box of Duncan Hines cake mix) can do to further one's career.

    By ChicagoGuy on 10/23/2009 at 5:11 PM

  • Sarah Levy has worked very had and deserves every success she has had (and there have been many!). Natalie needs to stop taking herself so seriously! Who wants to eat a anything made by such a bitter and pretentious "pastry professional?" No thanks. I'm sticking with Sarah's!

    By Laura D. on 10/23/2009 at 4:10 PM

  • It's clear from the comments that only a few have been to both places. I understand the extreme response but geez people, relax. Try them both and you'll see there's a HUGE difference. What Natalie is doing is spectacular. You won't see her stuff ANYWHERE else and it takes a lot of time and skill to pull it off. She's talented and learned at the hands of Silician masters because they don't teach these things in schools. Is she snarky and even a bitch? Absolutely. Can she walk the talk? You bet. On the flip, is Sarah's stuff good? Indeed. But it's not unique. Even her fans have to admit this. There are 25 places in town doing this at the same level. Is she nice? Sure, she's lovely. Point is, it's basic stuff. Tasty but basic. For me, I prefer and appreciate Natalie's craft.

    By Kathy on 10/23/2009 at 4:00 PM

  • Anybody check out ZAZA's twitter page. In addition to being a little too obsessed with Sarah Levy, she apparently hates children as well. I also must disagree with David K. I am looking at ZAZA's picture and that is definitely a Halloween mask. Notice the painted on smile as well as how her head does not seem to sit properly on her overly long neck. Sorry David K.

    By Sampson on 10/23/2009 at 1:35 PM

  • Apparently Natalie Zarzour decided to dress up like Dick Cheney for Halloween this year (no mask needed, of course) ... well played Natalie, you've nailed the costume --a weak heart, petty insecurities and the torture of your mug. You have also foolishly initiated a war of choice, a war you will lose and pay for dearly. Welcome to the Sunni triangle! Let's go hunting sometime ... Your cookie is gonna crumble.

    By David K on 10/23/2009 at 11:50 AM

  • This is an interesting "high road" for Sarah: don't engage--just have your customers do it for you. Okay then. Now, I happen to be a hypocrite, so let me jump into the fray: Natalie is a genius. And if you recognize genius, you allow genius to do as it must, EVEN IF YOU SOMETIMES FIND IT UNPLEASANT. So whether she's a hater or not, she's an artist, and she should be shatting on anyone who demeans the craft. If you don't get it, never have tried it, you're more than just a hater; you're ignorant.

    By lostfourwords on 10/23/2009 at 11:01 AM

  • Sarah Levy is not only as sweet as her pastries, but I have had Zarzour's and they do not stack up! Sarah's not only provides the highest quality product, but the service is terrific-they have bailed me out with special cakes, cookies and gift boxes countless times and I always get rave reviews. Sorry Zarzour, you're sounding a little pathetic. Maybe you should take a page out of Sarah's book and just concentrate on your own product.

    By Genevieve on 10/23/2009 at 10:08 AM

  • Jealousy is all I see from Natalie Zarzour, pure jealousy. I personally know Sarah and all her wonderful baking staff. They all work very hard and continue to do so everyday to provide the best baked goods. Could that be why she has two prime locations downtown, yes I believe it is. I've never even heard of natalie until this morning. All she see's is Sarah's light of prosperity getting bigger and brighter. While Zarza's light is barely flickering. Sarah, those AWESOME black and whites cupcakes were love at first bite. my personal favorites chocolate chip cookies, red velvet cake, carrot cream cheese muffins, chocolate croissants. My Fiance loves your carrot cake. Keep up the good work, brush off the jealousy and take it as a compliment.

    By David Flores on 10/23/2009 at 10:01 AM

  • A true professional always stays humble, lets the customer make its own mind and never wastes time critiquing other professionals. You pick who the true professional is.

    By Pastrydude on 10/23/2009 at 9:39 AM

  • Undeniably pretty bogus to go like that in a public forum, but Natalie Z is a legend and Sarah Levy charges $1.75 for the shittiest quarter-sized macaron you'll ever eat so against my better nature and Christian upbringing I'M GONNA ALLOW IT

    By Katie on 10/23/2009 at 1:48 AM

  • The only unprofessional here is clearly Natalie Zarzour. If she thinks of herself as such a professional and "true pastry chef", she would keep her opinions to herself instead of bashing others, which is obviously an excuse to make herself look better. As for her comment on Levy not putting out a real cookbook, consider the fact that most people interested in buying one, are not culinary chefs and are therefore not interested in the least bit to create something on such levels. Sarah Levy is completely capable of creating the most elegant yet delicious creations that satisfy any pallete and still stays loyal to simple ingrediants in the process. Is this nothing more than a mere attempt at shameless self-advertisment? Yes. Are Sarah Levy's products really "low-quality" and "generic"? Obviously not, if so many people are fans. Have I ever heard of Natalie Z? No. Does it seem like I want to? Hell no. Natalie Z, please stop making yourself look so immature and go work on your "pastry science". You evidently have no passion for what you do if that's all you think of it as.

    By Marianna on 10/23/2009 at 12:34 AM

  • I have never been to Sarah's, but I was at a party where someone brought a sampling of her cupcakes and I was completely underwhelmed. I can understand why so many people love these things...because Chicago is a "for-shit" dessert town. 99% of the pastries are leaden and dense (a favored midwest style) there is a paucity of great European style pastry available here. Natalina's pastries are very good to very-very good and I enjoy them often, but they still not at the level of a master baker like Gerad Mulot and the like.

    By Vinny B on 10/23/2009 at 12:18 AM

  • This is a small town! For those of you who don't know, Sarah comes from Levy, as in the Levy Group!!! Perennial Chicago Food industry family! Natalie, you have just dug your own pastry store's grave! The Levy family and their supporters might in a second put the last nail in your coffin!! Tsk Tsk Tsk Tsk Tsk!

    By GreenO on 10/22/2009 at 11:46 PM

  • 1. Natalina makes the best cannoli in Chicago. 2. She is apparently an unpleasant person. 3. She still makes the best cannoli in Chicago. 4. Sarah Levy may have taken the high road by not commenting, but she has obviously done something much sneakier: convinced her patrons to inundate GrubStreet with creepy identical letters of support for her. 5. This is why chefs shouldn't criticize each other in print. It just makes everyone look mean and petty and sneaky.

    By Dude on 10/22/2009 at 11:36 PM

  • Since when are tourists the demographic that an artisan tries to win over? If tourists leave Chicago thinking that Rosebud on Rush is real Southern Italian food then so be it. People have different tastes and comfort levels. Sarah makes people happy and Natalie makes people happy. Is one style safer and simpler and the other more authentic and refined? The same thing happens with restaurants. There's a lot of people eating artisan cheeseburgers one day and blocking traffic while waiting in the Portillo's Drive Thru the next. If the guy grinding pastured meat who bakes his own buns got pissed that thousands of people a day choose Portillo's over his burgers and told bad mouthed them I'm pretty sure people would say they won't ever eat his burgers again. I know this because any time any of these blogs runs a piece on burgers it generates more responses than any other story on the same page multiplied by ten--and most people like fast food burgers. And would Portillo's give a rat's a** what the other guy has to say? Nothing can come of all this. I guess this is probably just a lesson in if you don't have anything good to say...don't publicize it--unless that's your job--like Menupages. I'm no expert but business is hard enough to alienate people when you've worked so hard to give them a really good product.

    By Holy Canoli on 10/22/2009 at 11:12 PM

  • How ironic is that Natalie from the Southwest suburbs with no proffesional training, and a political science degree from Depaul is criticisizing Sarah a born and raised Chicagoan with proffesional culinary training from the French Pastry School for not being "authentic", and properly representing Chicago! According to the Chicago Reader she spent one summer in Sicily when she was 15? Wow, and that makes an expert in the fine art and science of pastry??? Does Natalie have her Politcal science degree confused with a degree in Italian pastry or maybe it was Harry Rey's political science classes at Depaul where she learned her craft! Either way she clearly has fogotten where she came from

    By Gcake on 10/22/2009 at 11:00 PM

  • I couldn't care less what Natalie Zarzour has to say about Sarah Pastries -- here is what I know: Chicagoans and tourists alike love visiting Sarah's. Whether for a phenomenal baked treat, a chocolate delight or simply the pleasure of spending time in what feels like a truly family run shop -- it's a place people love. Sarah is as sweet as her candies and this article fails to touch upon the quality of Sarah's shop or her cook book. A note to the author -- visit Sarah's and praise or critique in your own words, leave the tweet alone.

    By Lori Kramer on 10/22/2009 at 10:24 PM

  • I recently purchased a cookbook from Sarah Levy, and made a cherry pie for dessert and it was absolutely delicious.Her store on Oak St. in Chocago has brought a touch of class that we ALL appreciate. By the way who is this Natilie? and why is she worried about Sarah's very successful business? She is way too unprofessional for me!!!!! Michele Kaufman.

    By michele Kaufman on 10/22/2009 at 9:31 PM

  • I would say that it's unfortunate this bit of nonsense is being given any attention at all, but I'm glad that if this is the type of person that Ms. Zarzour is, that it is being brought to the attention of people that might make the mistake of frequenting her establishment. I have been to both places and will say, without question, that Sarah's is my favorite in Chicago--everything I've ever had there was exceptional. Even if that weren't the case, and Zarzour specialized in anything other than sour grapes, I wouldn't set foot in her bakery ever again. Everyone's entitled to an opinion, however, one that is so obviously tainted by jealousy and pettiness is not one to be taken seriously.

    By TRACI on 10/22/2009 at 8:21 PM

  • Natalie makes some very good points here, appreciate the honest feedback from a real insider in the business.

    By Jack Dixon on 10/22/2009 at 8:08 PM

  • Hope Sarah sells a crap load of books from this media punch. I hope when I write a book someone gets me some press--I will laugh all the way to bank. Is one better than the other? Not really. Having eaten from both places and being in the industry, just two different styles. Just read the book--great stuff from simple to complex. Sarah is clearly not a neophyte soccer mom baker. And go get your own book deal; rent your own downtown spot; and then come back for more Natalie.

    By Mikey G on 10/22/2009 at 7:33 PM

  • How sad that Sarah complimented this woman and her product, and then this sad women, Natalie, had to insult and say ugly things about Sarah. She's more to be pitied than censured.

    By Ann Hereford Lohr on 10/22/2009 at 7:16 PM

  • Being from Chicago there are 2 things that I order every month-Sarah's Candies and Lou Malnati's. For myself, as gifts, clients, etc. Who is Natalie Zarwhatsherface? I can't even pronounce her name and never heard of her. Sounds like she might stab me if I asked for dark chocolate instead of milk chocolate. Nutcase needs to hire a new PR firm cause attacking a powerhouse staple in Chicago with petty name calling might not be a good way to get new biz. Please don't hurt me Zarwhatever for posting this. Black and White Cupcakes from Sarah's here I come!

    By Jason B on 10/22/2009 at 7:09 PM

  • Things Natalie will regret: Doing this interview. If she has any smarts, she already is. Her mother should be ashamed she raised such a mean person. I would be.

    By YummyTummy on 10/22/2009 at 7:03 PM

  • I guess every profession needs its own outspoken lunatic, someone who feels the need to destroy others for the sole purpose of feeling good about themselves. Always ready to offer up an opinion no one’s ever asked for or cares about. The real estate world has Trump. The baseball world had Steinbrenner. Fellow pastry chefs, meet your self appointed Ambassador of Crazy, Natalie Zarzour.

    By Rob P on 10/22/2009 at 7:03 PM

  • Shame on you, Natalie. I've not had your product (and won't now) but I've had Sarah's and it's wonderful in my book. If Sarah has praised your product, i have no doubt it's good. If you can't say anything nice, why say it at all ... that conversation does not need to be had. Why not just channel your energy into creating your bar-raising product, and meanwhile, Sarah will continue creating outstanding baked good with class.

    By Sweet Bits on 10/22/2009 at 7:01 PM

  • While it's true that Natalie's comments are harsh and probably unwarranted, I don't think ANYONE who does a side-by-side tasting of her creations vs. Sarah's would say they're even on the same level. Pasticceria Natalina turns out some of the most spectacular things I've ever eaten. Sarah's is just a cute spot to go while shopping. It's the bakery equivalent of stopping into the Gap.

    By anonymous on 10/22/2009 at 6:49 PM

  • Now that THE RADIANT ONE has announced her proclivity for kicking and spitting..I only ask she does me the favor of keeping her future comments to herself

    By courtney M on 10/22/2009 at 6:45 PM

  • Soccer mom? I went to the french pastry school with Sarah and she was known by her peers and teachers as one of the most precise bakers and hardest working students to ever graduate from the institution. Her cookbook ranges from complex to simple so that everyone, professionals and amateurs alike, can enjoy baking. I think the cookbook is absolutely lovely and makes baking accessible. On a side note, I can say as a pastry lover and expert that there is nothing illusory about Sarah's pastries, especially the brioche MMMMM MMMM Delicious.

    By frenchpastryoolala on 10/22/2009 at 6:42 PM

  • Achieving class, elegance and strong character is harder than making fantastic baked goods. That said, it sounds like Natalie needs help on all fronts. Natalie -- call Sarah. I am sure she would more than happy to guide you and give you some pointers.

    By CupcakeFreak on 10/22/2009 at 6:39 PM

  • While I haven't eaten anything of Sarah's, Pastacciera Natalina is the best bakery in the City. Natalie could kick me, spit on me and call me derogatory names, I'd still line up to buy from her. She can mock anyone she likes because she can walk the walk with anyone in this town!

    By The Radiant One on 10/22/2009 at 6:31 PM

  • Wow! I'm surprised on several levels by this piece....in random order.... 1. Grub Street!?? I hold you in high esteem!! What was the purpose of this piece? Why would you even publish such childish and silly bitchiness? What did I learn from this? Grub Street is gossipmongering (or fuedmongering) and Natalie is a bitch. 2. I really like Sarah's baked goods! It IS lovely and well packaged but it is also REALLY FREAKING GOOD! Her Red Velvet cake is the best I've ever had... 3. I also like Natalie's work. Different, but good. But she just lost me as a customer. Grub Street, I expect more, and better, from you. Move on to things that really matter.

    By Laura Chavoen on 10/22/2009 at 6:23 PM

  • It is a pleasure to be a consistent Sarah's customer. Her pastries and treats are wonderful and not only do I enjoy her products, but the atmosphere in her bakery is truly pleasant and relaxing. The staff is always very patient and helpful and I couldn't be more happy with their service and attitude. I would gladly buy Sarah's cookbook.

    By Are Tea Bee on 10/22/2009 at 6:16 PM

  • I have stopped in for Sarah's pastries on every trip I have ever made to Chicago and think that this article speaks for itself in displaying Natalie's (never heard of her) inferiority complex, jealousy and desperation. In such a niche industry, I would think that confident, talented pastry chefs would come together in support for their industry and not try to climb to the top of their proverbial pastry platform by putting others down. I think its clear who is taking the Chicago pastry industry by storm and that person is not the one who feels the need to call into public forums and trash talk their competitors. This could be the best type of publicity for Sarah and I hope that anyone who hasnt been there, rushes to the gold coast immediately. Next time I have a craving for a canolli, I will head to any big city's Little Italy and avoid being thrown into this bitter owner's crossfire!

    By JCOOK4CANDY on 10/22/2009 at 6:10 PM

  • Who the heck is Natalie Zarzour and why is she acting like she is in junior high? I've never heard of this woman or this bakery, but you can be sure that I will never visit it. What a horrible marketing plot for herself - she looks RIDICULOUS! Sarah's is the best bakery in the city by far, and everything that I have had there is incredible. She uses the highest quality ingrediants, which is why she has such a DEVOTED following. I'm glad I'm supporting the positive side of this - how awesome of Sarah Levy to take the high road. That's true professionalism and the type of person and company that I will always support. Natalie, bite your tongue and get off Twitter. You're making lots of enemies in Chicago.

    By Erin on 10/22/2009 at 6:07 PM

  • I find this truly disheartening. What did Sarah Levy ever do to Natalie Z but give her a shout out? I hadn't heard of Natalie or her store but now that I've seen her unwarranted comments I will be sure to never step foot in the place if it's still around

    By Shelly on 10/22/2009 at 6:05 PM

  • Science of Baking? Excuse me while I giggle. Natalie needs to go back to the lab and work on new formulas for how to get publicity. This makes her look desperate, petty and laughably pretentious.

    By PhD in Bakology on 10/22/2009 at 5:30 PM

  • Natalie who? As an avid Sarah's Pastries and Candies supporter I find it disgraceful that Natalie whatever her name is needs to draw attention to herself by saying nasty things about someone who is successful enough to have her own book. IT's clear she's trying to draw attention to herself which she has obviously done successfully for the firt time. I think she should stick to baking in Andersonville

    By Jane Zoler on 10/22/2009 at 5:24 PM

  • clearly, nathalie has a lot of issues, and is extremely jealous that her tiny little store that noone goes to is stuck on the far north side, and is using someone else's fame to get publicity for herself. Not a battle of the hotties as Nathalie is clearly an ugly person

    By eliot on 10/22/2009 at 4:56 PM

  • This is the most ridiculous thing I have ever read. Natalie is clearly jealous of Sarah's much deserved success and has nothing better today than try to start a publicity war with her "tweets". She needs to get a life. She has 5 followers for gods sake, and besides criticizing Sarah, her other favorite topic is how annoying children are, how professional! I go to Sarah's every morning and besides the high quality food they serve, Sarah herself is there morning and night making sure her customers are satisfied. Good for Sarah for not sinking to her level with a comment

    By Partycute on 10/22/2009 at 4:46 PM

  • I'd say she considers crappy pastry to be provocation in itself. I never heard of Sarah's until I saw her tweets, but given that the first recipe I saw involved a boxed cake mix, I wish her best of luck with her inevitable Food Network show and I'll be expending those precious calories elsewhere, thank you very much.

    By Mike Gebert on 10/22/2009 at 4:39 PM

  • Funny I just bought 3 things from Sarah's and they were really not that good, won't bother going back. The apple shortbread thing was gooey in the middle, like the pastry part was not fully cooked - I tossed it. The 2 candies were overly simplistic - melted chocolate mixed with crunchy stuff just so so the other thing was a peanut butter fluff coated in chocolate - the best of the 3 but not outstanding. I guess Zarzour may have a point

    By B Cabazon on 10/22/2009 at 4:10 PM

  • Battle of the hottie chefs! Take it to the mudpits. But seriously, it sounds like Natalie has something up her butt. Why attack unprovoked like this?

    By Elemeno on 10/22/2009 at 4:06 PM

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